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General Terms and Conditions

1. Scope

1. These General Terms and Conditions apply to bookings of hotel rooms, suites and chalets, as well as to all other services and facilities provided by Hotel Sport.

2. By making a booking, the guest accepts these General Terms and Conditions.

3. Any arrangements or terms and conditions that differ from these apply only if expressly confirmed by the hotel in writing.

2. Conclusion of contract

1. A contract between the guest and the hotel is concluded when the hotel confirms the booking in writing or when the services are actually used.

2. If a third party makes a booking on behalf of the guest, that third party is jointly liable with the guest for all obligations arising from the booking.

3. The hotel reserves the right to reject bookings without giving reasons.

3. Services and prices

1. The hotel undertakes to provide the rooms and agreed services booked by the guest.

2. Unless otherwise stated, all prices are in Swiss francs (CHF) and include statutory VAT, but exclude visitor taxes.

3. Prices may be subject to change if changes are made to the booking after it has been confirmed, in particular with regard to the length of stay, room category or number of people.

4. Any additional services used by the guest during their stay will be charged separately.

4. Payment terms

1. Unless otherwise agreed, invoices must be paid by the time of departure at the latest.

2. The hotel may require a credit card guarantee, advance payment or deposit when a booking is made.

3. If payment is not made on time, the hotel is entitled to charge interest on overdue payments in accordance with statutory requirements.

4. Guests may set off claims against the hotel only against counterclaims that have been established by a final court judgment or acknowledged in writing.

5. Cancellation terms

1. Cancellations must be made in writing.

2. Unless different terms have been agreed, the following cancellation terms apply:

  • up to 14 days before arrival: free of charge
  • 13 to 7 days before arrival: 50% of the booked stay
  • 6 days or fewer before arrival, or in the event of a no-show: 100% of the booked stay

3. The hotel recommends taking out travel cancellation insurance.

4. If the room can be resold, the hotel may waive the cancellation fee in whole or in part.

6. Cancellation by the hotel

1. The hotel is entitled to withdraw from the contract for objectively justified reasons, in particular if:

  • force majeure or other unforeseeable circumstances make it impossible to fulfil the contract;
  • false or misleading information was provided when making the booking;
  • there are reasonable grounds to believe that the stay would jeopardise the hotel’s operations, safety or reputation.

2. Any payments already made will be refunded in this case. The guest shall have no further claims.

7. Check-in and check-out

1. Rooms are available from 15:00 at the hotel and from 16:00 at the chalet on the day of arrival.

2. Rooms must be vacated by 11:30 at the latest on the day of departure.

3. If a room is vacated late, the hotel may charge additional fees:

  • until 17:00: 50% of the daily rate
  • after 17:00: 100% of the daily rate

8. Use of rooms

1. Rooms may be used only by the guests registered to stay in them.

2. Subletting, re-letting or using the rooms for other purposes requires the hotel’s prior written consent.

3. Smoking is permitted only in designated areas. If this rule is breached, the hotel may charge additional cleaning costs.

9. Hotel liability

1. The hotel is liable, in accordance with statutory requirements, for damage caused intentionally or through gross negligence.

2. The hotel accepts no liability for guests’ personal belongings, to the extent permitted by law.

3. The hotel accepts no liability for vehicles or their contents left in the hotel car park or garage, except where the hotel has acted intentionally or with gross negligence.

4. Guests must notify the hotel immediately of any damage or defects.

10. Pets

1. Pets are permitted only with the hotel’s prior consent.

2. The hotel may charge an additional fee for pets.

3. Guests are liable for any damage or additional cleaning costs caused by pets.

11. Data protection

1. Personal data is processed solely in accordance with applicable data protection laws.

2. Further information about data protection is available on the hotel’s website.

12. Jurisdiction and governing law

1. Swiss law applies exclusively.

2. The place of jurisdiction is Klosters-Serneus, unless mandatory statutory provisions state otherwise.

13. Final provisions

1. Any amendments or additions to these General Terms and Conditions must be made in writing.

2. If any provision of these General Terms and Conditions is or becomes invalid, the validity of the remaining provisions will not be affected.

Klosters, May 2026
Hotel Sport