Guest information

Arrival

Your room will be available from 15:00 on the day of arrival. You’re welcome to make use of our hotel facilities before check-in and leave your luggage in our luggage room.

Early arrival

Arriving before check-in time? You’re welcome to park your car at the hotel and collect your guest card from reception.

Departure

On the day of departure, please vacate your room by 11:00. You’re welcome to continue using our hotel facilities after check-out and leave your luggage with us.

Local bus

The Hotel Sport bus stop is right outside the hotel entrance, with regular services to Klosters railway station and the Madrisa cable car. Travel is free with the Davos Klosters Premium Card; please show your card on the bus. Whenever possible, please use the local bus instead of your car.

Bathrobes & towels

You can get a bathrobe free of charge from reception. To protect the environment, we don’t provide bathrobes in every room.

Towels for the indoor pool and sauna are available there; you can get extra towels free of charge from reception.

Towels in your room

Let’s work together to protect the environment: if you’d like to reuse your towels, please hang them back on the towel rail. We’ll be happy to replace towels left in the bath, shower or on the floor.

Slippers

Practical slippers are available from reception. To protect the environment, we don’t provide slippers in every room.

Bed linen & pillows

We’ll be happy to provide extra duvets and pillows (not decorative cushions) on request. Please contact reception.

Allergies

Hypoallergenic bedding is available on request, and our kitchen team will be happy to accommodate your food allergy. Please inform reception of your allergy in advance.

Smoking

A statutory smoking ban has been in force in Graubünden since 1 March 2008. We therefore ask you not to smoke anywhere inside the hotel or in the rooms, and to smoke only outdoors, on the balcony or on the terrace.

Dogs & cats

Dogs and cats are very welcome. Please let us know if you have a pet in your room. We charge CHF 15 per pet, per night, excluding food.

Please keep your dog on a lead in public areas. Animals are not permitted in the Panorama Restaurant, indoor pool, sauna area or Capricorn Indoor Playground. Please don’t leave your pet unattended in the room for hours. A Robi Dog dog-waste station is right beside the hiking trail next to the hotel entrance.

Room account

You can charge all purchases to your room account. Please sign the bill each time.

Main entrance

Our main entrance is open from 7:00 to 22:00. After 22:00, you can enter the hotel using your room key card.

Quiet hours

We want all our guests to enjoy a restful night’s sleep. After an enjoyable evening, please be considerate of guests who may already be asleep.

Internet

Free Wi-Fi is available throughout the hotel. The password is: hotelsport7250.

TV & radio

All rooms have a flat-screen TV with cable channels and a built-in radio. Press the “GUIDE” button on the remote control to open the programme guide. Use the arrow buttons to navigate and the button in the middle to select a channel.

Telephone

There is no direct telephone line in your room. You can borrow a smartphone from reception for the duration of your stay for CHF 5 per day. The CHF 100 deposit will be added to your room account.

Kettle

All hotel rooms have a kettle.

Drinking water

The tap water is of drinking-water quality and is perfectly safe to drink.

Minibar

The minibar contains a small selection of drinks. It is replenished daily, and drinks are charged separately.

Safe & liability

Your room has a safe; please follow the instructions for use. Please keep your valuables, documents and cash in the safe. We cannot accept liability for valuables that are not stored in the room safe.

Hairdryer

A hairdryer is provided in every bathroom.

Heating

Our radiators adjust to the room temperature you have selected. Setting 3 corresponds to approximately 21 degrees; once this temperature is reached, the heating switches off automatically. Settings 4 and 5 are warmer; for a cooler room, choose setting 1 or 2. Please never turn the dial below *. If the radiator is not working, please report this to reception.

Electricity & adapters

The rooms have 230-volt, 50 Hz sockets. International travel adapters are available from reception for a deposit of CHF 10.–, which we will add to your room bill. Please return the adapter to reception when you check out.

Laundry

We will be happy to wash and iron your laundry: drop it off before 9:00 and it will be returned within 9 hours. You will find a laundry list and laundry bag in your wardrobe. Please notify reception. Charges depend on the type of garment.

You can also do your own laundry. The key to the laundry room and detergent are available from reception. We charge CHF 10.– per wash and tumble-dry cycle, including detergent.

You will find an iron and ironing board in the laundry room in House 2. The key is available from reception.

Housekeeping

Your room is cleaned daily. If you do not wish to be disturbed, please hang the “Do not disturb” sign on your door handle. If you would like your room cleaned later, or not at all, please let reception know.

Ski room

Please store your skis and ski boots in our ski room. A boot-cleaning machine is available in the ski-boot room. 

Car park

Our hotel car park is available for CHF 10.– per night. Spaces are limited, so please reserve one at reception.

Outdoor parking

Free outdoor parking is available on the main road by the hotel, with one space per room for one car. Spaces cannot be reserved and are allocated subject to availability.

EV charging stations

There are two Avia charging stations in our garage. Charging is subject to a fee. To allow other guests to charge their vehicles too, please vacate the charging station once your vehicle is charged.

Car washing

We will be happy to wash your car for CHF 30.– for an exterior wash, or CHF 50.– for an interior and exterior wash. Please ask at reception. There is an automatic car wash at Central Garage in Klosters Dorf.

Hotel facilities

You can also enjoy the many facilities at Hotel Sport while staying in the holiday apartment: the indoor pool, Indoor Playground, tennis, bowling and many other services included in your stay ensure a varied and enjoyable holiday.

Breakfast & half board

You can easily add breakfast or half board to your stay if you wish.

Firewood

Firewood for the living-room fireplace can be ordered from reception for CHF 20.– per basket.

Private sauna sessions

From Tuesday to Sunday, you can book the sauna for private use from 13:00 to 15:00 and from 20:00 to 22:00. Price: CHF 30.– per hour. Reception will be happy to take your booking.

Children’s birthday parties

Celebrate your child’s birthday with us: enjoy a game of bowling, a visit to the Capricorn Indoor Playground and a relaxed cake party in a lovingly decorated room. You are welcome to bring your own decorations and birthday cake.

Room hire, including cleaning: CHF 50.–; bowling: CHF 10.– per lane for 30 minutes; Indoor Playground: CHF 11.– per child (CHF 9.– per child for groups of 10 or more).

Ski hire

There are three specialist sports shops close to the hotel. As a hotel guest, you can enjoy a 15% discount on ski hire at Andrist Sport, Bardill Sport and Gotschna Sport.

Massages

We do not offer massages at our hotel. You are welcome to book a massage at our partner hotel, Piz Buin: +41 (0)81 423 33 33.

Seminars & banquets

Our hotel has seminar rooms for 4 to 100 people. We would be happy to show you the options and prepare a quotation. Reception can provide information about our banquet facilities.

Luggage

We will be happy to store your luggage before check-in or after check-out. If you wish, we can take your luggage to your room and collect it again when you leave. Please arrange this at reception.

Post

Stamps and postcards are available from reception. We will be happy to frank your post and take it to the post office. The letterbox at reception is emptied daily at 8:00. Any post for you will be placed in your pigeonhole.

Messages

If any messages arrive for you, reception will let you know straight away.

Lost property

We keep lost property at reception for a certain period. If you wish, we can send items to you, with postage charged. If you have found or lost something, please contact reception.

Excursions

Reception can provide information about excursions, ski passes, walks and much more, as well as a local map. We will also be happy to make bookings for you.

Weather

You will find the latest forecasts on the noticeboard by reception.

Newspapers

Daily newspapers and magazines are available for you at reception.

Photocopying

Reception can make photocopies for you.

A4 black and white: CHF 0.50 per copy
A4 colour: CHF 1.00 per copy

Items to borrow

Umbrellas are available to borrow from reception. You can also borrow an alarm clock for a deposit of CHF 10.–.

Toiletries & sewing service

If you have forgotten any of your personal items, you can get essential toiletries from reception. Small sewing kits are also available there; we will be happy to refer larger jobs to a seamstress.

Tips

If you would like to show your appreciation for the service and care provided by our staff, you will find a shared tip box at reception. The tips are divided among the staff at the end of the season.

Feedback & suggestions

We welcome comments and suggestions on how we can improve. If you are happy with your stay, tell your friends! If you have any criticism, please speak to reception.

Indoor pool

At 14 × 8 metres, our indoor pool is the largest in Klosters, and the water is around 28 degrees. A separate paddling pool is available for our youngest guests. Entry is free for hotel guests; simply use your room card to access the pool.

Sunday to Thursday 7:00 – 19:00, Friday and Saturday 7:00 – 21:00. Children under 10 must be accompanied by an adult. Please note the swimming lesson times.

Sauna & relaxation room

Our newly renovated Finnish sauna (up to 90 °C) is in Casa Seraina, with a shower, cold plunge pool and relaxation room. It is open daily from 15:00 to 20:00. Use is free for hotel guests. Children under 16 are not permitted.

Fitness room

Our fitness room is a great place to keep fit while you’re on holiday. It is available to guests aged 16 and over.

Capricorn Indoor Playground

At Casa Ursina, children aged 2 to 12 can enjoy the fun park, spiral slide, spider climbing tower with hanging bridge, basketball and football court with timing system, bouldering wall and table tennis table. For hotel guests, the Indoor Playground is open on Mondays from 12:00 to 22:00 and Tuesday to Sunday from 8:00 to 22:00. Tickets are available directly from reception.

The Indoor Playground is not supervised; children remain the responsibility of their parents.

Table tennis

The table tennis table is in the Capricorn Indoor Playground. Bats and balls are available from reception for a deposit of CHF 20.–.

Children’s bowling

Even our youngest guests can score their first strikes on our two children’s bowling lanes. Price: CHF 10.– per lane for 30 minutes. The lanes are very popular, so please book in advance at reception, where you can also collect your tokens.

Billiards

There is a billiard table in the bar. One game costs CHF 2.–, or CHF 5.– for three games.

Playground & playroom

Our playground, right next to the mini zoo, is perfect for climbing, swinging and playing. In the playroom at Casa Seraina, children can play at cooking, build with Lego, read, dress up and put on shows. It is open daily from 10:00 to 20:00 and is not supervised; children remain the responsibility of their parents.

Games & books

We have set up a small room next to reception with toys and books that you can borrow. Please help yourself.

Mini zoo

Our pygmy goats, Zick, Lotta and Gemsli, love having visitors. Zebra finches, cockatiels and budgerigars live in the outdoor aviary in summer and in the indoor aviary by the hotel entrance in winter.

Ski pass

You can buy a ski pass for the Davos Klosters ski area directly from reception – at the same prices as at the mountain railway ticket offices, and without having to queue at the valley station.

Davos Klosters Premium Card

As a guest at Hotel Sport, you automatically receive a Davos Klosters Premium Card, which you can collect from reception after you arrive. Enjoy attractive discounts on mountain railway tickets, free travel on selected public transport services, and a varied guest programme featuring guided walks, sports activities, family experiences and many other activities.

Free in winter (excluding night-time fares):
Bus Klosters – Serneus – Saas
Train Klosters – Davos Platz

Vouchers

Give the gift of time to relax, explore and enjoy with a Hotel Sport Klosters voucher. Order yours easily online, or contact us at the hotel by phone or email.

Baby monitor

For a small fee, you can borrow a smartphone with a baby-monitor app from reception. It connects easily to your own phone.

Babysitter

Reception will be happy to help you find a babysitter.

Cot

We can provide a cot in your room free of charge for your little ones. Please ask at reception.

Microwave

Would you like to warm up your child’s food or bottle? We will be happy to provide a microwave for your room. The deposit of CHF 100.– will be added to your room bill.

Changing mat

You can request a changing mat from reception.

Breakfast

Our generous breakfast buffet is served in the Panoramasaal from 7:00 to 10:00. Breakfast is included with every hotel stay.

Half board

Add half board to your booking: for CHF 45.– per person per night, enjoy dinner in our restaurant. Children’s prices available on request.

Panoramasaal

The Panoramasaal serves a changing daily menu and a selection of à la carte dishes in the evening, from 18:00 to 20:30. There are children’s menus for our youngest guests. The daily dinner menu is displayed in the lift.

Bündner Stübli

Homemade Capuns and ravioli, classic meat specialities, a delicious Bündnerplättli and Fondue Chinoise by prior arrangement. Non-residents are also very welcome.

Lunch 12:00 – 14:00, afternoon menu 14:00 – 18:00, dinner 18:00 – 21:30. During the low season, the Stübli is open Wednesday to Sunday.

Casetta Allegra

All-you-can-eat raclette with Bündner Raclette cheese, Gschwellti and delicious pickled vegetables in a private room, Wednesday to Saturday from 18:00 to 22:00. Please book by 12:00 on the previous day. Children’s bowling is also available.

Bar & Schlittenlobby

A sociable meeting place by the fireplace for an aperitif, a drink or a post-skiing punch. Schlittenlobby 7:00 – 22:00, bar 14:00 – 23:00. During the day, we are happy to serve you in the Bündner Stübli or the lobby.

Packed lunches

Are you setting off early or spending the whole day out and about? Our reception team will be happy to put together some food for you to take with you. Please place your order by 20:00 the evening before.

Train station

Rhaetian Railway, RhB Klosters Platz: +41 (0)81 288 37 16
Swiss Federal Railways, SBB Landquart: +41 (0)900 300 300

Shuttle service

If you would like a lift to the train station, please ask at reception.

Taxi

Gotschna Taxi, Klosters: +41 (0)81 420 20 20

Car hire

Central Garage Klosters Dorf: +41 (0)81 422 12 82

Airport

Zurich Airport information, Zurich-Kloten: +41 (0)43 816 22 11

Doctors

Prätti+doc emergency medical service, Prättigau: +41 (0)848 081 081
Klosters Medical Centre: +41 (0)81 544 81 90
Dr Ch. Bizer: +41 (0)81 422 33 00
Dokterhus medical team: +41 (0)81 511 55 44
Schiers Hospital: +41 (0)81 308 08 08

Pharmacy

Helios Apotheke, by the Coop: +41 (0)81 422 16 84

Monday – Friday 7:45 – 12:00 and 14:00 – 18:30
Saturday 7:45 – 12:00 and 14:00 – 16:00

Chemist

Dropa Drogerie, Klosters Platz: +41 (0)81 422 11 83

Monday – Friday 8:00 – 12:00 and 14:00 – 18:30
Saturday 8:00 – 12:30 and 13:30 – 16:00

Dentist

Dr P. Wörle: +41 (0)81 422 39 15

Physiotherapy

Physiofit Klosters Platz: +41 (0)81 422 35 37
Advance booking essential

Optician

Maissen, Bahnhofstrasse 15, 7250 Klosters: +41 (0)81 410 22 33

Mountain railways

Gotschnabahn: +41 (0)81 417 68 00
Madrisa Bergbahnen: +41 (0)81 410 21 70
Rinerhorn: +41 (0)81 417 00 30
Parsenn: +41 (0)81 417 67 57
Jakobshorn: +41 (0)81 417 61 50
Schatzalpbahn: +41 (0)81 415 51 51

Banks

UBS AG, Promenade 48, 7270 Davos Platz (no branch in Klosters): +41 (0)81 415 11 11
Card cancellation: +41 (0)800 888 601

Graubündner Kantonalbank, Alte Bahnhofstrasse 6, 7250 Klosters: +41 (0)81 410 26 26
Card cancellation: +41 (0)81 256 96 01 or +41 (0)58 958 83 83

Raiffeisenbank, Bahnhofstrasse 6, 7250 Klosters: +41 (0)81 300 20 20
Card cancellation: +41 (0)844 888 800 or +41 (0)58 958 83 83

Post office

The Klosters Platz post office is on Bahnhofstrasse, opposite the Coop.

Lost property

Municipal police, Klosters Platz: +41 (0)81 423 36 80
Monday – Friday 9:30 – 11:30

Cinema

The current cinema programme at Kulturhuus Klosters is displayed on the noticeboard by reception. The programme is free for our guests (excluding special events). You can book tickets at reception.

Climbing

There is an indoor climbing wall in both Davos and Küblis.

Horse riding

Jörg Marugg riding stables, Boscaweg 14, Klosters Dorf: +41 (0)81 422 14 63

Mr Marugg will take you on horseback along safe paths through the beautiful countryside.

Horse-drawn carriage rides

Short circular ride (1 h) by horse-drawn carriage, Flütsch: +41 (0)81 422 18 73
approx. CHF 100 for 1 – 2 people
approx. CHF 150 for 4 people

Tennis

Indoor Tennishalle Klosters (charges apply): +41 (0)81 410 21 31

Hairdressers

Natürlich Schön, Doggilochstrasse 18: +41 (0)79 233 06 95
Coiffeur Cinéma, Landstrasse 180: +41 (0)81 422 12 61
Coiffeur Belleri, Bahnhofstrasse 10: +41 (0)81 534 26 36
Coiffeur Nicole, Landstrasse 42: +41 (0)79 400 59 86
Coiffeur Gygax Charly (men’s hairdresser), Talstrasse 1: +41 (0)81 422 22 18

Flowers

Come In (Fleurop), Klosters Platz: +41 (0)81 422 45 22
Blumen Roniger, Klosters Platz: +41 (0)81 422 16 09
Coop, Klosters Platz: +41 (0)81 410 23 40

Alternatively, please ask at reception.

Photography shop

Foto Gadä, Nadja Wandfluh, Landstrasse 153: +41 (0)76 200 16 65

Church services

Reception will be happy to give you information about church services.

ibex fairstay

Your wellbeing, the mindful use of our resources and the protection of our beautiful region are important to us. That is why we have been awarded the ibex fairstay quality label in recognition of our independently verified sustainable management. We have made a voluntary commitment to sustainable operations, which are regularly reviewed by an independent external body.

We very much welcome your ideas and suggestions on how we can improve.

Our commitment

Together, we take responsibility by

• prioritising environmentally friendly and regional products
• using energy and water responsibly
• reducing CO2 emissions and, where this is not possible, offsetting some of them
• using renewable energy
• avoiding waste or disposing of it separately
• training and motivating our employees
• supporting the regional economy
• preserving natural diversity and cultural heritage
• creating activities for guests and the local community
• measuring guest and employee satisfaction
• continually improving the (environmental) quality of our operations
• helping guests to enjoy a sustainable holiday

How you can help

We would be delighted if you supported our efforts by

• closing windows when the heating is on
• turning off the lights when you leave your room
• not letting water run unnecessarily and using the toilet’s half-flush button
• reporting dripping taps or leaks
• placing towels on the shower floor or in the bath if you would like them changed
• sorting rubbish into the designated bins
• smoking only in designated areas
• choosing public transport and bicycles where possible
• protecting flora and fauna when out on excursions
• respecting local customs
• choosing regional, environmentally friendly products that generate less waste